At Paradise Catering and Party Decorators, we strive to provide excellent products and services to our clients. If you are not completely satisfied with your purchase, we offer a returns policy to ensure your satisfaction. Please read the following guidelines regarding returns:

  1. Eligibility:
  • Returns are accepted within [1] day from the date of delivery or completion of the service.
  • To be eligible for a return, the item/service must be unused, in its original condition, and in the same packaging as when you received it.
  • Some items/services may be exempt from being returned due to their nature or hygiene reasons. This includes perishable food items.
  1. Return Process:
  • To initiate a return, please contact our customer service team by [phone/email] within the specified return period.
  • Provide your order details and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
  1. Return Shipping:
  • For returns of physical items, you may be responsible for the return shipping costs unless the item is defective or damaged upon arrival.
  • We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for lost or damaged returns during transit.
  1. Refund or Exchange:
  • Once we receive the returned item and verify its condition, we will process your refund or exchange.
  • Refunds will be issued to the original payment method used during the purchase. Please allow [3] business days for the refund to be reflected in your account.
  • In case of an exchange, we will ship the replacement item/service to you as soon as possible, subject to availability.
  1. Exceptions:
  • Customized or personalized items/services may not be eligible for returns unless they are defective or damaged.
  • Services that have already been performed or consumed may not be eligible for returns, but we will address any concerns or issues you may have.
  1. Damaged or Defective Items:
  • If your item/service arrives damaged or defective, please notify us within [1] Hr of receipt.
  • Provide clear photos or a detailed description of the damage or defect to assist us in resolving the issue promptly.
  • We will assess the situation and, depending on the circumstances, arrange for a replacement, repair, or refund.

Please note that our returns policy may be subject to change, and any updates will be communicated to you. If you have any questions or need further assistance regarding returns, please contact our customer service team. We are dedicated to ensuring your satisfaction and will work to resolve any issues in a timely and fair manner.